As previously stated here, progress was going good and I was finally to feel a little more alert and better rested (more on that in the next post). We needed to slow the down the bottom a lot, and the top a little bit. While I was traveling, I was cleaning the Vivos DNA Appliance one night, popping it in my mouth. I thought it felt strange, so I pulled it out to discover that a rather sizeable chunk broke off on my left back tooth side. I never did find the piece that broke off.
Regardless, a commenter here, a month or so ago, expressed concern at the breakage wondering if the device is appropriate for serious clinchers. I said I clench pretty hard and just wrote it off as some fluke. Now a few months later, another piece has broken off. The dentist said this has never happened to their other patients, but after two breaks in one year, I’m starting to wonder. The breaks are frustrating. I need to drive an hour each way to the dentist, they have to take new molds, send off molds, wait for molds to be made, molds are mailed back, you get the idea. The whole process took at least 3 weeks the last time this happened. With an item that changes things at such an incremental level, it can make you feel like you’re moving the speed of snail. In this case, since I was traveling for an extended time, it put me about a month behind in my treatment.
When I was going through this process the second time, I had a tense conversation with the dentist office of why it shouldn’t take three weeks for a new replacement. The lab reportedly said they could overnight the item, but it would be a $59 processing fee. Seriously? That was an opportunity to see Vivos customer service shine. It didn’t. More sad, Vivos didn’t replace the item, they just repaired it. You can see where the work was done. Maybe that matters, maybe it doesn’t, we’ll see if that repair holds.
The good news? I really am truly telling a difference for those last few weeks where I was waiting on a new appliance, I learned how much it was helping me, once I didn’t have it.
Disclaimer: I’m not a medical professional in any way, shape, or form. This blog is meant to be a perspective on my specific experience. Please consult with your own medical professional as to whether this or any other treatment may be right for you.